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FAQ

Frequently Asked Questions

Find answers to common questions about our eSIM services. Get instant clarity on activation, compatibility, and connectivity for your travel needs.

What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM that allows you to activate a cellular plan without a physical SIM card. It's built into your device and can be activated by scanning a QR code we provide after purchase.

Is my phone compatible with eSIM technology?

Most modern smartphones support eSIM, including iPhone XR and newer, Google Pixel 3 and newer, Samsung Galaxy S20 and newer, and many recent Android devices. Check our compatibility list for specific models.

How long does eSIM activation take?

Activation is instant! Once you purchase a plan, you'll receive a QR code via email. Scan it with your phone's camera and follow the setup instructions. Most users are connected within 5 minutes.

Can I use my regular number with eSIM?

Yes! eSIM works alongside your physical SIM. Use eSIM for data while keeping your primary number active for calls and texts. Perfect for maintaining your original number while traveling.

How many countries do you cover?

We provide coverage in 190+ countries worldwide, including popular destinations in Europe, Asia, North America, South America, Africa, and Australia. Regional plans are also available.

What happens if I use all my data?

You can easily top up your data through our app or website. We'll notify you when you're running low, and additional data can be purchased instantly without interrupting your service.

Can I use multiple eSIM plans at once?

Most devices support multiple eSIM profiles, but only one can be active at a time. You can switch between different eSIM plans in your phone's settings as needed for different countries.

Do you offer customer support?

Yes! We provide 24/7 customer support via email, live chat, and phone. Our team is ready to help with installation, troubleshooting, and any connectivity issues you may encounter.